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FAQs

Why did my card transaction fail on the website, but the payment was still deducted from my card?

The occurrence of your card transaction failing on the website while still deducting the payment from your card could be attributed to a glitch on the Shopify platform. However, it is essential to verify whether the information you provided during the transaction, such as zip code, country, city, state, etc., is accurate. Please double-check these details. The transaction name associated with our store is "SP CHRISTIANMERCHSTORE."

How can we contact you?

You can contact us through various methods:

  • Email: You can reach us at info@christianmerch.store. We strive to respond to emails promptly.
  • Phone: For immediate assistance, you can call our customer support team at [(315)288-0329].
  • Contact Form: Visit our website and fill out the contact form with your inquiry or message. We'll get back to you as soon as possible.
  • Social Media: Reach out to us through our official social media channels (Facebook, Twitter, Instagram, etc.). Send us a direct message or leave a comment, and we'll be happy to assist.
  • Physical Address: If you prefer traditional mail, you can send us a letter to our physical address: [WAVE CLOTHING STORE / WAVE MEDIA GROUP, 25 Contunuum Drive, B, Fletcher, North Carolina, 28732, United States of America].

Please feel free to choose the most convenient method for you, and we look forward to hearing from you!

What happens with our data and information?

At WAVE Clothing Store, we take your privacy and the security of your data seriously. As outlined in our Privacy Policy, we only collect specific information necessary for providing you with our services. This information includes:

- **First & Last Name**: We collect your name to personalize our communications with you and address you appropriately.

- **Physical Address**: Your physical address is collected to facilitate the delivery of your orders and ensure they reach you correctly.

- **Telephone Number**: We may use your telephone number to contact you regarding your orders or for customer support purposes, ensuring a smooth shopping experience.

- **Email Address**: Your email address is used for communication related to your purchases, order updates, promotions, and other important notifications.

We want to assure you that we do not share, sell, or disclose your personal information to any third parties without your explicit consent, except where required by law.

We employ robust security measures to safeguard your data from unauthorized access, loss, or misuse. Our website is encrypted using industry-standard SSL (Secure Socket Layer) technology, which ensures that any information transmitted between your device and our servers remains secure.

Please feel free to review our full Privacy Policy on our website for more detailed information about how we handle and protect your data. If you have any further questions or concerns about your data and information, don't hesitate to contact us through any of the methods mentioned in our Privacy Policy. Your trust is essential to us, and we are committed to maintaining the privacy and security of your information.